Last updated: September 21, 2026
Where we ship
LOOPA currently ships to addresses in the United States. We're unable to ship to some P.O. boxes and APO/FPO addresses; if that applies to your order, we'll contact you.
Shipping cost
Shipping is free on every order.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Delivery times
Estimated delivery is 10–15 business days after your order ships. This is an estimate rather than a guaranteed delivery date. Carrier delays, severe weather, address issues and other circumstances outside our control can affect delivery.
Tracking
Every order is shipped with tracking. Your tracking number will be sent by email once your order ships. Tracking can take 1–2 business days to show its first update.
Shipping addresses
Please confirm that your shipping address is complete and accurate before placing an order. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after processing has started.
Delayed, lost or damaged packages
If your tracking hasn't updated for 7 or more days, or your order hasn't arrived within 25 business days of shipping, contact us at hello.brevo@gmail.com with your order number and we'll investigate with the carrier. If your package arrives damaged, contact us within 30 days of delivery with a photo and we'll arrange a replacement or refund.
Consumer rights
Nothing in this Shipping Policy limits any rights or remedies available under applicable consumer-protection law.