Shipping policy

Where We Ship
LOOPA currently ships to addresses in the United States. We're unable to ship to some P.O. boxes and APO/FPO addresses; if that applies to your order, we'll contact you.
Shipping Cost
Shipping is free on every order.
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive an email confirmation when your order is placed, and another with your tracking number once it ships.
Delivery Time
Estimated delivery is 10–15 business days after your order ships. Delivery times are estimates, not guarantees. Carrier delays, weather, holidays and address issues can occasionally add a few days.
Tracking
Every order ships with tracking. Use the link in your shipping confirmation email to follow your package. Tracking can take 1–2 business days to show updates after it's first issued.
Bundle Orders
Orders with multiple items may arrive in separate packages. If so, you'll receive tracking for each one.
Address Accuracy
Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We can't guarantee changes once an order has been processed, and we're not responsible for orders delivered to an incorrect address provided at checkout.
Delayed, Lost or Damaged Packages
If your tracking hasn't updated for 7 or more days, or your order hasn't arrived within 25 business days of shipping, email us with your order number and we'll investigate with the carrier. If your package arrives damaged, contact us within 30 days of delivery with a photo, and we'll arrange a replacement or refund under our Refund Policy.
Customs and Duties
Orders are delivered within the United States. If you're ever asked to pay an import fee on your order, contact us before paying and we'll help resolve it.
Questions?
Email hello.brevo@gmail.com with your order number and we'll be happy to help.