Last updated: September 19, 2026
30-Day Returns
We want you to love your LOOPA order. You can request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition and packaging, and you'll need your order number or proof of purchase.
How to Start a Return
Email us at hello.brevo@gmail.com with your order number and the reason for your return. We'll reply with return instructions and the address to send your item to. Please don't send anything back until we've approved your return, because returns sent without approval may not be accepted.
Return Shipping
For change-of-mind returns, the customer pays return shipping. We recommend a tracked shipping service, as we can't be responsible for returns lost in transit.
Damaged, Defective or Wrong Items
Please check your order when it arrives. If your item is damaged, defective or not what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund at no cost to you.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it.
Bundle Orders
If you return part of a bundle, your refund is based on the discounted price you paid for each item.
Cancellations
To cancel an order or change your address, email us as soon as possible. We can't guarantee changes once an order has been processed or shipped.
Your Rights
This policy doesn't limit any rights you have under applicable consumer-protection law.
Questions?
Email hello.brevo@gmail.com and we'll be happy to help.